SERVICE DELIVERY SUPERVISOR

  • N200,000 - N250,000 per month
  • 0902 087 5688
  • recruitment@fnotchagency.com
  • February 25, 2020
  • Our client in the ISP industry is looking for an experienced and well-organized Service Delivery Supervisor to provide the necessary support to the field sales team.
  • The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
  • The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

  • Supervise and coordinate the Service Delivery Team by managing and monitoring. Schedules, supervising and filing important documents and communicating relevant information.
  • Ensure the adequacy of sales-related equipment or material.
  • Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
  • Store and sort financial and non-financial data in electronic form and present reports.
  • Prepare, fill and send daily Service Delivery Sheet.
  • Monitor and make sure all accounts are not disconnected, where applicable.
  • Monitor and Handle the processing of all orders with accuracy and timeliness.
  • Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the sales person and clients.
  • Monitor the team’s progress, identify shortcomings and propose improvements.
  • Generate daily, weekly and monthly reports and analysis of the service delivery team.

Job Requirement: Minimum of BSc/HND in Computer Science or any related field

Other Requirements:

  • Great educational background, preferably in the fields of computer science or engineering for technical project managers.
  • Proven working experience as a project administrator in the information technology sector.
  • Should have some technical background, with understanding or hands-on experience on internet service delivery.
  • Excellent internal communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Strong working knowledge of Microsoft Office experience as a sales coordinator /service delivery coordinator or in other administrative positions will be considered a plus
  • Proficiency in English.
  • Well-organized and responsible with an aptitude in problem-solving.
  • Excellent verbal and written communication skills.
  • A team player with high level of dedication.
  • B.Sc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset.
  • Should be able to handle and supervise large projects for installations.