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Perform general “system administration” tasks on all elements of the network
Discover problem areas that could negatively impact system performance or customer satisfaction
Proactively monitor network and system performance.
Analyze traffic data and trends and escalate areas of concern to the network design authority.
Escalate problems to third-level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
Perform general “system administration” tasks on all elements of the network.
Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
Take ownership to ensure that all problems are resolved in a timely and efficient manner.
Manage problem resolution using network monitoring/management tools
Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.
Education and qualifications:
BSc / HND in Computer Engineering/Telecommunications
Strong communications skills both written and verbal.
Capable of making solid, fact-based decisions under pressure.
Ability to work well in an international, multi-cultural, and high-pressure technical environment.
Technical experience in a telecommunications or network operations environment.
Very Good understanding of wireless communications technology
Cisco CCNA/CCNP certification.
Interested candidates must be able to work on a 24/7 shift Rotation